← All people
P

Paul Adams

Chief Product Officer @ Intercom

Leads Product, Design, Data Science, and Research at Intercom. Driving AI-first transformation.

β€œWhat AI means for your product strategy, covering product design, AI product work, and consumer products.”

Career History

CompanyRoleYears
IntercomChief Product Officer~2013-present
FacebookProduct & UX Lead, Ads & Platform~2011-2013
GoogleUX Lead (Gmail, Docs, YouTube)~2008-2011

Vault Colleagues

Episodes (1)

Top Topics

Related People

Quotable Clips

β€œBut, I managed to turn it around, I walked back out. I'd been disarmed internally in my head. And, the most of it went well. And I was famous that night. Out in Cannes afterwards on whatever the sea f...”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

6:06
β€œFacebook was an amazing place at the time and exciting. And they were trying to do things for the other reasons, the good reasons. "Okay, let's build an amazing product for people."”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

10:51
β€œFacebook was amazing, an amazing place at the time and exciting. And they were trying to do things for the other reasons, the kind of good reasons, like, "Hey, let's build an amazing product for peopl...”
14:13
β€œRight. Yeah. Same with Facebook. Yeah, that's right.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

19:50
β€œYeah, it's harder, for sure. It's harder, because-”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

20:05
β€œSo that was my first, "Oh." For people who haven't seen it, they met in the Metaverse, I think, or some virtual world.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

32:35
β€œYeah, what I've mentioned so far, don't bolt it on. Stay up-to-date. I mentioned earlier, read, read. I feel like I'm behind all the time. It's moving so fast.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

39:27
β€œYeah, Matt Rickard is one guy who talks a lot about AI. The blogs of companies too. OpenAI have a pretty good blog, and they write papers, and summarize them.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

40:16
β€œThink I was talking about scars for life earlier. That's another scar for life.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

54:49
β€œYeah. And it probably depends on the market, different categories, and all sorts of things. Yeah.”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

59:13
β€œSo I think with a lot of this stuff, you don't really have a choice. You got to cross the boundary, feel the pain, be humble enough to realize you didn't get it right, and go again or whatever the cor...”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

1:04:54
β€œYeah, Ordio. Ordio was one of these where-”
P

Paul Adams

What AI means for your product strategy | Paul Adams (CPO of Intercom)

1:07:20