Paul Adams
Chief Product Officer @ Intercom
Leads Product, Design, Data Science, and Research at Intercom. Driving AI-first transformation.
βWhat AI means for your product strategy, covering product design, AI product work, and consumer products.β
Career History
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Episodes (1)
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Quotable Clips
βBut, I managed to turn it around, I walked back out. I'd been disarmed internally in my head. And, the most of it went well. And I was famous that night. Out in Cannes afterwards on whatever the sea f...β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βFacebook was an amazing place at the time and exciting. And they were trying to do things for the other reasons, the good reasons. "Okay, let's build an amazing product for people."β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βFacebook was amazing, an amazing place at the time and exciting. And they were trying to do things for the other reasons, the kind of good reasons, like, "Hey, let's build an amazing product for peopl...β
Failure
βRight. Yeah. Same with Facebook. Yeah, that's right.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βYeah, it's harder, for sure. It's harder, because-β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βSo that was my first, "Oh." For people who haven't seen it, they met in the Metaverse, I think, or some virtual world.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βYeah, what I've mentioned so far, don't bolt it on. Stay up-to-date. I mentioned earlier, read, read. I feel like I'm behind all the time. It's moving so fast.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βYeah, Matt Rickard is one guy who talks a lot about AI. The blogs of companies too. OpenAI have a pretty good blog, and they write papers, and summarize them.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βThink I was talking about scars for life earlier. That's another scar for life.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βYeah. And it probably depends on the market, different categories, and all sorts of things. Yeah.β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βSo I think with a lot of this stuff, you don't really have a choice. You got to cross the boundary, feel the pain, be humble enough to realize you didn't get it right, and go again or whatever the cor...β
What AI means for your product strategy | Paul Adams (CPO of Intercom)
βYeah, Ordio. Ordio was one of these where-β
What AI means for your product strategy | Paul Adams (CPO of Intercom)