Eoghan McCabe
CEO, Chairman & Co-founder @ Intercom
CEO and co-founder of Intercom since 2011. Returned to the CEO role in Oct 2022.
βHow Intercom rose from the ashes by betting everything on AI, covering AI product work, pricing decisions, and product design.β
Career History
| Company | Role | Years |
|---|---|---|
| Intercom | CEO, Chairman & Co-Founder | 2011-present |
| Exceptional (acquired by Rackspace) | Co-Founder | ~2008-2011 |
| Contrast | Founder | 2006-~2008 |
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βWe were making more money than that, so we were like multiple hundreds of millions.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βYes, thank God our pricing wars are over.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βAbsolutely. Who wants to go to war every day with your organization and in Slack? That's just not fun. That's not good for the nervous system or the soul.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βWe're human. We should let ourselves be human. I think it's beautiful. We're logic systems, but we're also heart systems and body systems and soul systems. So, all of it is good.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βYes. Like Stripe did a lot of that. I think Stripe did a lot of first principle stuff and founder types.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βYeah. And the problem is that even that idea, we forget it instantly. And if you start getting text every day, you'll ignore the text. Try to fault. We just don't want to acknowledge that reality on a...β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βI think we eventually sold it for 14K.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
βI mean, it had the best fit ever. About everyone on Twitter tried to sign up for it and it broke.β
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)