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Eoghan McCabe

CEO, Chairman & Co-founder @ Intercom

CEO and co-founder of Intercom since 2011. Returned to the CEO role in Oct 2022.

β€œHow Intercom rose from the ashes by betting everything on AI, covering AI product work, pricing decisions, and product design.”

Career History

CompanyRoleYears
IntercomCEO, Chairman & Co-Founder2011-present
Exceptional (acquired by Rackspace)Co-Founder~2008-2011
ContrastFounder2006-~2008

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Episodes (1)

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Quotable Clips

β€œWe were making more money than that, so we were like multiple hundreds of millions.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

19:47
β€œYes, thank God our pricing wars are over.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

26:07
β€œAbsolutely. Who wants to go to war every day with your organization and in Slack? That's just not fun. That's not good for the nervous system or the soul.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

35:52
β€œWe're human. We should let ourselves be human. I think it's beautiful. We're logic systems, but we're also heart systems and body systems and soul systems. So, all of it is good.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

1:04:24
β€œYes. Like Stripe did a lot of that. I think Stripe did a lot of first principle stuff and founder types.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

1:10:42
β€œYeah. And the problem is that even that idea, we forget it instantly. And if you start getting text every day, you'll ignore the text. Try to fault. We just don't want to acknowledge that reality on a...”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

1:19:21
β€œI think we eventually sold it for 14K.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

1:19:58
β€œI mean, it had the best fit ever. About everyone on Twitter tried to sign up for it and it broke.”
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Eoghan McCabe

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

1:21:12