← All people
K

Kevin Yien

Head of Product, Merchant Experiences @ Stripe

Leads merchant-facing product experiences at Stripe. Previously at Square and Mutiny.

β€œAutomating user insights, unselling job candidates, logging every decision, more, covering product design, product strategy and execution, and team leadership.”

Career History

CompanyRoleYears
StripeHead of Product, Merchant Experiences~2023-present
MutinyHead of Product & Design~2021-~2023
SquareProduct Lead (Food & Beverage)~2018-~2021
LaunchPad CentralFounding Team / Product Designer~2014-~2018

Vault Colleagues

Episodes (1)

Top Topics

Related People

Quotable Clips

β€œAnd then from there, that's your foundation. That's the unique perspective that you bring and allows you then to actually take on a "role" of product manager in a good, unique, insightful way. That's ...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

4:50
β€œSo it's that sort of relationship that I think is often missing in the discourse. I think it would alleviate a lot of the, "We don't want PMs. PM is useless" or, "PM's one of the best thing since [ina...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

9:39
β€œAnd I think that's just a good framing.”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

12:45
β€œI explicitly do not mean read a bunch of other PM artifacts. You're not going to become a better writer by reading PRDs or whatever it is or support articles. It needs to be writing that compels. That...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

16:36
β€œSo this description came from writing PRDs at Square. I think there was a lot of confusion from my team specifically when I joined them. For what it's worth, it was new product line, three engineers, ...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

19:24
β€œYes, I was very lucky. Shout out to Bruce Bell, who was my manager at the time, who was an ex designer, at the time, GM, and declared that starting ratio.”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

20:21
β€œBut the key point I want to make is, I think it is tempting when we think about engineering product and design to draw these really clear swim lanes and say, "You do X. I do Y. Don't tread on my area....”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

21:46
β€œAnd so even if the engineers are going to build a better product than you and the designers are going to design something better than you, you need to come with a strong opinion and you need to do the...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

22:07
β€œAnd so it's easy, I think, for a PM to say, "That's not my responsibility. I define the requirements. Have a menu group that goes to the next level, design or engineer, figure it out." No way. That's ...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

24:07
β€œTotally. The best word to describe the perimeter is just constraints. At the end of the day, you should be adding as many constraints as reasonable in order to let engineers and designers come up with...”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

28:58
β€œSo beyond customer segment/like-what-their-specific-role is, I think another one would be, we can loosely call it, jobs to be done, even though I know that's becoming an increasingly loaded term.”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

30:25
β€œAlthough I would urge you to make them come to the meeting.”
K

Kevin Yien

Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)

34:07