Kevin Yien
Head of Product, Merchant Experiences @ Stripe
Leads merchant-facing product experiences at Stripe. Previously at Square and Mutiny.
βAutomating user insights, unselling job candidates, logging every decision, more, covering product design, product strategy and execution, and team leadership.β
Career History
| Company | Role | Years |
|---|---|---|
| Stripe | Head of Product, Merchant Experiences | ~2023-present |
| Mutiny | Head of Product & Design | ~2021-~2023 |
| Square | Product Lead (Food & Beverage) | ~2018-~2021 |
| LaunchPad Central | Founding Team / Product Designer | ~2014-~2018 |
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βAnd then from there, that's your foundation. That's the unique perspective that you bring and allows you then to actually take on a "role" of product manager in a good, unique, insightful way. That's ...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βSo it's that sort of relationship that I think is often missing in the discourse. I think it would alleviate a lot of the, "We don't want PMs. PM is useless" or, "PM's one of the best thing since [ina...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βAnd I think that's just a good framing.β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βI explicitly do not mean read a bunch of other PM artifacts. You're not going to become a better writer by reading PRDs or whatever it is or support articles. It needs to be writing that compels. That...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βSo this description came from writing PRDs at Square. I think there was a lot of confusion from my team specifically when I joined them. For what it's worth, it was new product line, three engineers, ...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βYes, I was very lucky. Shout out to Bruce Bell, who was my manager at the time, who was an ex designer, at the time, GM, and declared that starting ratio.β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βBut the key point I want to make is, I think it is tempting when we think about engineering product and design to draw these really clear swim lanes and say, "You do X. I do Y. Don't tread on my area....β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βAnd so even if the engineers are going to build a better product than you and the designers are going to design something better than you, you need to come with a strong opinion and you need to do the...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βAnd so it's easy, I think, for a PM to say, "That's not my responsibility. I define the requirements. Have a menu group that goes to the next level, design or engineer, figure it out." No way. That's ...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βTotally. The best word to describe the perimeter is just constraints. At the end of the day, you should be adding as many constraints as reasonable in order to let engineers and designers come up with...β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βSo beyond customer segment/like-what-their-specific-role is, I think another one would be, we can loosely call it, jobs to be done, even though I know that's becoming an increasingly loaded term.β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
βAlthough I would urge you to make them come to the meeting.β
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)