Sarah Tavel
Venture Partner @ Benchmark
First woman GP at Benchmark. Previously at Greylock, Bessemer, and Pinterest.
βSarahβs Hierarchy of Engagement framework for growing a consumer startup.β
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Episodes (1)
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βYes. Yes. By the way, this action, it's very important to pick the right action. You want to make sure it's an action that scales to enough users. You want to think about, "If I think about my product...β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βRight. Part of it is how do you measure the success of your NUX, of the activation? To me, it is are you taking those new users and helping them understand the mental model of your product well enough...β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βThere was a NUCs once that we played with at Pinterest where we didn't even teach people what pinning was. It was their feed magically appeared and it was a real ... That was an example of okay, we ha...β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βEvernote, another example. I don't know if you're an Evernote user.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βPeople still laugh at me for being an Evernote user.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βPeople keep telling me I need to move on to Notion or something else, but not yet. I will remain a dinosaur here.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βOh, I didn't. But I know of the app, and it's just an awesome founder.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βYes. As people say, when something grows really quickly, it also can collapse really quickly.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βBut it makes the most sense for consumer social.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βIt works for Evernote. Evernote isn't a consumer social product.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βRight. You have the chance of level three with social.β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)
βNumber one is actually measuring it. I can't tell you how many times I suggest to a founder to track cohorts and that's a new thing. Just being really, really clear and intellectually honest on lookin...β
The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)