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Jackson Shuttleworth

Group Product Manager @ Duolingo

Group PM at Duolingo leading the Retention Team. Architect behind Duolingo's streak feature.

β€œDuolingo streaks, covering growth systems, product design, and measurement and analysis.”

Career History

CompanyRoleYears
DuolingoGroup Product Manager, Retention~2019-present
Doblin (Deloitte)Innovation Consultant~2016-2019
DeloitteConsultant~2014-2016
Jova CoffeeCo-Founder~2013-2014

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Episodes (1)

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Quotable Clips

β€œAnd so, not only is it itself, us iterating on the streak a huge driver of DAUs, but it's also something that enables other really high valuable features. I was looking up some stats before I came on,...”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

8:10
β€œ... the streak is just no longer one of them.”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

13:16
β€œI feel very much like a amateur armchair psychologist with everything that, at least as far as people who want to learn languages on their phone go, I really understand those folks.”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

24:51
β€œIt was... I think it's still on the app, it's like, "Start a day to extend your streak, but miss a day and it resets," something like that.”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

35:29
β€œIt is. Actually, I'm going to show you one of the most thoughtful gifts that anybody has ever given to me, this is our Duolingo Serenity, or Streak Serenity Prayer, my co-lead, Antonia-”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

45:52
β€œAnd so it says, "Luis, grant me the serenity to accept the flexibility I need, the courage to reach perfection when I can, and the wisdom to celebrate regardless."”
J

Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

46:06
β€œAnd that actually is kind of our strategy with the streaks.”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

46:15
β€œYeah. And it's funny, this is also something that we [inaudible 00:50:54]-”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

50:51
β€œIt's good if you can have that. I think push notifications are also easier because there's a lot of things you can do around, all right, we'll send a budget cap for how many notifications we'll send, ...”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

54:26
β€œYeah, policies. But I think with a lot of things, at least for the streak, it's harder to create policies for in the same way, a lot of it has to be done based on feel, and so you just got to use your...”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

54:38
β€œSo, basically, if you practice at noon today, we'll send it to you at 11:30 AM tomorrow, and we have done-”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

55:23
β€œWe have very much... So, we have, if people lose their streak, there's ways to get in contact with us, but we've actually thought about that, where it's like, okay, we should just build a self-service...”
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Jackson Shuttleworth

Behind the product: Duolingo streaks | Jackson Shuttleworth (Group PM, Retention Team)

1:00:20