Nan Yu

“Wow. I mean, hopefully, that means we're doing a good job.”

“In fact, it makes them feel more confident because when they're building the thing, they actually understand who's asking for it and exactly what the email said. So, when they're doing the design or t...”

“So, I don't ever want to put dates on things ever again. So, like, "Okay, cool. We can help you deal with that. If that's what you're feeling, then I can start building stuff to make sure that you nev...”

“I think there's some nuances that we have to really explore a little bit further. So, we're continuously developing this, and as we hear from hear from users that are struggling with this problem, we ...”

“Yeah, that's true. I actually hadn't really put that part together, but I think some of the reason we've done it this way is because we don't have the bandwidth to action everything. So, we have this ...”

“Yeah, we rolled out some of these versions to people.”

“Yeah. I mean, the best solutions are always obvious in hindsight, and it's just like you have to develop a process internally that to eventually find your way there.”

“So, a big part of what we try to do is we try to help our marketing team pick exactly the right word and the right phrasing to make us sound native to the language that our customers speak and also-”

“Like product managers know when... They know what the job is like. So, when you come in, you say the wrong words, people give you stink eye.”

“Yeah. Yeah, and I think Apple's been doing that way for forever, too.”

“Yeah, yeah, exactly. I know the word product marketing is also so overloaded. They do so many different things, but it's that sort of content creation piece that you really have an opportunity to cont...”

“You can invest a lot in the ones where you know that you're going to be able to over deliver on. If you understand what they're actually trying to solve, then you know where you're going to have both ...”